How to maximize your experience using a domestic staffing agency
This is a very useful video and a big thanks to that team for putting it together. Below is a transcript for the hearing impaired. Please be advised that the transcript was made with software that changes voice to text, and it's not perfect, so some mistakes may be present.
NOTE: When the term "private service professionals" is used, it refers to a number of different domestic staffing positions: personal assistant, butler, housekeeper, nanny, estate manager, gardener, and even personal protection agents (aka bodyguards or private security)
NOTE: When the term "private service professionals" is used, it refers to a number of different domestic staffing positions: personal assistant, butler, housekeeper, nanny, estate manager, gardener, and even personal protection agents (aka bodyguards or private security)
Understanding your role working for high-net-worth families
With our guest Dave Gosoles who owns domestic staffing and estate jobs as well as serving on Bemiss National advisory panel with his finger on the pulse of the service industry. He has offered to share his insight and provide relevant, timely information on maximizing your placement agency experience.
By the way, Dave is not shy why he's even offered a book on the subject of domestic staffing. So, ask him anything that you want and just make sure you put it into the chat box at this point Dave, let me go ahead and turn it over to you.
Okay, can everybody hear me? I am unmuted I should be on video and there is no screen share. So, anyone joining again on a call, you're not missing anything visually. You can take notes if you'd like, I'm going to have a going to hit a lot of quick points about domestic staffing placement.
We don't have a lot of time, but I'd like to give you some of the stuff that I've been working on that is completely of service to jobseekers and private service career professionals.
I really like the version of me that Matt introduced, seems like an interesting guy. It's not really me. And I say that because everything that we do as service providers in any industry should be looked at completely as a performance.
If you don't feel that as a service professional that you are a performer, you are completely missing the point. Okay, nobody does this just because they loved it. Nobody does this out of the goodness of their heart as long as they're
being paid as a career professional.
By the way, Dave is not shy why he's even offered a book on the subject of domestic staffing. So, ask him anything that you want and just make sure you put it into the chat box at this point Dave, let me go ahead and turn it over to you.
Okay, can everybody hear me? I am unmuted I should be on video and there is no screen share. So, anyone joining again on a call, you're not missing anything visually. You can take notes if you'd like, I'm going to have a going to hit a lot of quick points about domestic staffing placement.
We don't have a lot of time, but I'd like to give you some of the stuff that I've been working on that is completely of service to jobseekers and private service career professionals.
I really like the version of me that Matt introduced, seems like an interesting guy. It's not really me. And I say that because everything that we do as service providers in any industry should be looked at completely as a performance.
If you don't feel that as a service professional that you are a performer, you are completely missing the point. Okay, nobody does this just because they loved it. Nobody does this out of the goodness of their heart as long as they're
being paid as a career professional.
Professional development is important is private service
So, you have to keep that relationship in mind no matter what we're talking about as you go through your private service career. With that said, I'll give you a quick story. When I was first working as a personal assistant, one of the coolest
things I ever got to do was go to a Van Halen concert back in the in the 90s, the Sammy Hagar days. The VIP seats that we had actually we're not seats.
I walked onto the stage on stage left just behind the curtain with some friends of ours that were clients, and they were friends with the sound and light manager who was sitting just off stage left, and he showed us the CD that he put into a machine to start the concert.
We were wondering, what is that? What do you mean you're putting in a CD and the great reveal to us was that the entire show was backtracked by a pre-recorded disc that synchronized the backing sounds and fill in music and the lights and
the performance was layered on top of all of that and it was it was just as magical to watch that show even knowing the behind-the-scenes was being run by something that was so pre-planned and so formatted that it wasn't spontaneous at all.
But what I learned from that is just like we do as service professionals. Everything is about preparation rehearsal and performance. So just keep that filter in mind when you're thinking about being a great private service employee.
So let me get into this because we don't have a lot of time. I'm going to hit as many quick tips as I can. There will be a moment to ask a question. So feel free to ask anything if you miss something if I didn't explain something clearly and after the event, there should be a download available.
I released the second version of my book in 2013 and you all get to have a PDF of it for free the entire book. So a lot of the stuff that I'm covering I've already written about you'll have that guide. It's really cool on the PDF that you can flip through the chapters and different topics.
things I ever got to do was go to a Van Halen concert back in the in the 90s, the Sammy Hagar days. The VIP seats that we had actually we're not seats.
I walked onto the stage on stage left just behind the curtain with some friends of ours that were clients, and they were friends with the sound and light manager who was sitting just off stage left, and he showed us the CD that he put into a machine to start the concert.
We were wondering, what is that? What do you mean you're putting in a CD and the great reveal to us was that the entire show was backtracked by a pre-recorded disc that synchronized the backing sounds and fill in music and the lights and
the performance was layered on top of all of that and it was it was just as magical to watch that show even knowing the behind-the-scenes was being run by something that was so pre-planned and so formatted that it wasn't spontaneous at all.
But what I learned from that is just like we do as service professionals. Everything is about preparation rehearsal and performance. So just keep that filter in mind when you're thinking about being a great private service employee.
So let me get into this because we don't have a lot of time. I'm going to hit as many quick tips as I can. There will be a moment to ask a question. So feel free to ask anything if you miss something if I didn't explain something clearly and after the event, there should be a download available.
I released the second version of my book in 2013 and you all get to have a PDF of it for free the entire book. So a lot of the stuff that I'm covering I've already written about you'll have that guide. It's really cool on the PDF that you can flip through the chapters and different topics.
Finding the right high-net-worth employer
How to evaluate your own job performance
I just with the click of a button cell enjoy that afterward if you want to get some good feeling information. A lot of you are searching for jobs. How do you become one of the best candidates? I'm going to start by disappointing most of you.
Because the answer to how do I get a job in private service is that there is no answer. All we can do is discuss it. How can you how can you have the best chance at being the top professional that gets hired when an opportunity presents itself?
Do what you want to focus on is some general advice throughout all of your career that applies to a really any career but especially for private service. Number one, you should be constantly asking yourself: Who am I as a private service professional? And even more importantly, you should be asking yourself constantly and measuring against the statement:
What am I becoming?
What that does is it puts you in a position to always act and always perform on the job as if your being reviewed for a new position with an UHNW family. So, whether you're currently working and you're going through your daily routine, you're going through your daily service job, always consider that you are performing at your best and you're being reviewed for somebody who could consider hiring you.
It allows you to translate your performance and your current serviceability into sort of a living resume. One of the exercises I tell people to do when they're writing a brand-new resume is I say take 10 days of work and keep a journal. And be as specific as you can, you know, I did this task in the morning. I went and collected the paper. I took the dog for a walk, those different types of errands.
Because the answer to how do I get a job in private service is that there is no answer. All we can do is discuss it. How can you how can you have the best chance at being the top professional that gets hired when an opportunity presents itself?
Do what you want to focus on is some general advice throughout all of your career that applies to a really any career but especially for private service. Number one, you should be constantly asking yourself: Who am I as a private service professional? And even more importantly, you should be asking yourself constantly and measuring against the statement:
What am I becoming?
What that does is it puts you in a position to always act and always perform on the job as if your being reviewed for a new position with an UHNW family. So, whether you're currently working and you're going through your daily routine, you're going through your daily service job, always consider that you are performing at your best and you're being reviewed for somebody who could consider hiring you.
It allows you to translate your performance and your current serviceability into sort of a living resume. One of the exercises I tell people to do when they're writing a brand-new resume is I say take 10 days of work and keep a journal. And be as specific as you can, you know, I did this task in the morning. I went and collected the paper. I took the dog for a walk, those different types of errands.
Working or billionaires isn't for everyone
Have a career plan for private service
All these things that you consider to be your normal basic routine, write them down because what you're going to find it after about 10 days, you have a book about yourself, you'll notice that you've done so many things that you've been taking it for granted and you've been doing things automatically, but you need to start Translating that into a very specific outline of what it is you do.
What are your service capabilities? This way your resume becomes a living document. You are always updating and always holding down into the very specific talents.
What am I, and who am I, as the service professional. What am I becoming? This is a little bit more outside of your job. This is where you get into your own personal career development. What you want be focused on is, how am I staying current with the job market? How am I improving any weaknesses? How am I keeping a track track of my achievements on my setting goals for higher level achievements and service, and how am I staying engaged in the learning process?
Am I reading a new book about service? Am I reading a book about management? Am I taking courses outside of my job that might enhance my abilities?
So, few times do I hear someone looking for a job tell me: Oh, by the way, while I've been looking for a job... I know there's a lot of hours in the day, looking for a job is not a full-time job. There isn't 8 hours of activity I can do to find a job each day. So, what I've done with my free time is I've taken a class on computers.
I've taken a class on speaking in public. I've taken a class on management. I'm auditing a class at a local College. I mean to these are things that you should be thinking of as a professional in any career, but even more importantly in your service career because things are changing so fast, the luxury market is changing so fast, management, hospitality get engaged.
What are your service capabilities? This way your resume becomes a living document. You are always updating and always holding down into the very specific talents.
What am I, and who am I, as the service professional. What am I becoming? This is a little bit more outside of your job. This is where you get into your own personal career development. What you want be focused on is, how am I staying current with the job market? How am I improving any weaknesses? How am I keeping a track track of my achievements on my setting goals for higher level achievements and service, and how am I staying engaged in the learning process?
Am I reading a new book about service? Am I reading a book about management? Am I taking courses outside of my job that might enhance my abilities?
So, few times do I hear someone looking for a job tell me: Oh, by the way, while I've been looking for a job... I know there's a lot of hours in the day, looking for a job is not a full-time job. There isn't 8 hours of activity I can do to find a job each day. So, what I've done with my free time is I've taken a class on computers.
I've taken a class on speaking in public. I've taken a class on management. I'm auditing a class at a local College. I mean to these are things that you should be thinking of as a professional in any career, but even more importantly in your service career because things are changing so fast, the luxury market is changing so fast, management, hospitality get engaged.
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