personal secretary to princess diana
Patrick Jephson was the PA to Princess Diana

The personal assistant to Princess Diana

In a stunning reversal, BBC News has publicly apologized to the personal secretary to Princess Diana for deliberately creating a false narrative in order to secure and on-camera interview with Diana, Princess of Wales. 

Diana's assistant, Patrick Jephson, was a loyal and trusted PA and the BBC convinced Diana that her secretary was working against her as a sort of spy. 
ABOVE: As reported by GMA, Princess Diana's assistant receives settlement
Charles Spencer, the younger brother of Princess Diana, also commented on the BBC apology. Although the BBC apologized "unreservedly" to assistant Patrick Jephson, the harm cannot be reversed. Ultimately, the BBC's report caused irreversible damage to Princess Diana's assistant, and he ultimately had to resign shortly after the interview aired. 
ABOVE: Diana's brother, Charles Spencer, comments on Diana's fallout with her personal secretary. 

What did Princess Diana's family say about her assistant and the BBC?

In an unexpected video statement, the son of Princess Diana -- Prince William, Duke of Cambridge -- said that he was grateful that the investigation brought closure to such and unfortunate series of events. Prince William expressed sadness that the BBC's rogue reporting and false statements dramatically increased Princess Diana's stress. William didn't mention Diana's assistant by name, but generally referred to the entire event as a great misfortune.