Care.com Reviews: Child care, Senior care, Housekeeping, Pet care & Tutoring
We sometimes get questions from the public about using Care.com to hire staff. Our recruiters have conducted some research and here is what we found.
What is care.com?
The website offers child care, housekeeping, senior care, tutoring, and pet care. The website allows you to search by city or zip code to find local results.
Is care.com safe?
Generally speaking, when hiring people to watch your children, pets, elderly parents, or home, extreme caution should be taken -- regardless of whether you use Care.com or another website. We advise using a professional staffing agency. While it does cost a little more to do it that way, the adage is still true: You get what you pay for.
Care.com vs. using an agency
Domestic staffing agencies serve many different purposes. Just some of the benefits of using an agency instead of websites like Care.com are many:
This is just the short list. If families go online and hire strangers, it's a real gamble.
- Extensive background checks: criminal history, credit check, driving record, etc.
- Personality match: Experienced staffing agents "read between the lines" and match candidates with families
- Work history verification: Contacting former employers to verify what's written on the resume is real
- Collecting recommendations: We contact references and learn why candidates excel at their jobs
- Verification of education: Headhunters ensure that higher education and certifications are real
This is just the short list. If families go online and hire strangers, it's a real gamble.
Care.com reviews
When we checked the Care.com reviews on their own website, they were favorable -- just what you would expect. However, the reviews on Trustpilot told a different story. With over 3,000 reviews, Care.com only has a 1.2 star rating out of 5 stars. The reviews on SiteJabber were slightly better: 3 stars with more than 11,000 reviews.
A final word about using Care.com
Our opinions are our own. Families should decide if Care.com is the right decision for their household. As with any service that offers supervision for children, pets, or the elderly, due diligence is important. We should also mention that we found many stories about fraud on Care.com, so let the buyer beware. We wish you the best of luck on your search.
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